Terms of Service

01. Agreement & Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement entered into between you (either individually or on behalf of travel parties for whom you book) and Hifaza Travels (“Agency”, “we”, “us”, or “our”), registered and operating in Kozhikode (Calicut), Kerala, India (PIN: 673001).

By accessing our website (https://hifazatravels.com), engaging with us via the official Meta WhatsApp Business API, requesting quotes, or executing travel bookings, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must immediately refrain from utilizing our services and interactive messaging channels.

02. Travel Agency Services & Scope

Hifaza Travels operates as an authorized travel consultant, tour operator, and booking facilitator providing:

Intermediary Disclaimer: While we rigorously select reputable airlines, transport companies, and hotels, Hifaza Travels acts as an agent and facilitator for third-party service providers and is not the direct carrier, airline, or hotelier.

04. Booking Process, Pricing & Payments

• Quotation Validity: All prices quoted for airfares, holiday packages, and Umrah itineraries are subject to seat and hotel room availability at the time of final confirmation. Prices are subject to revision until a formal booking confirmation receipt is generated.
• Booking Deposit: A non-refundable advance deposit (as specified in your personalized booking dossier) is required to secure flights, hotel allotments, and private vehicle bookings.
• Full Payment Deadlines: The complete package balance must be settled at least 15 days prior to domestic departures and 25 days prior to international or Umrah departures, unless otherwise explicitly stipulated in writing.
• Taxes & Statutory Levies: Stated prices include applicable Goods and Services Tax (GST) unless indicated as exclusive. Any subsequent increase in statutory airport taxes, fuel surcharges, or foreign currency exchange fluctuation may be billed prior to ticketing.
• Accepted Payment Methods: Payments must be remitted strictly through official bank transfers (NEFT/RTGS/IMPS), UPI to registered Hifaza Travels accounts, or authorized payment gateway links. We never solicit cash payments to personal staff accounts.

05. Passports, Visas, Health & Travel Documentation

Travelers bear the ultimate personal responsibility for ensuring all necessary identification and compliance prerequisites are fulfilled:

07. Special Terms for Hajj & Umrah Pilgrimages

Due to the sacred and highly regulated nature of spiritual pilgrimages in Saudi Arabia, the following terms apply:

• Nusuk Portal & Regulatory Compliance: Pilgrims must adhere strictly to the rules, entry slots (Rawdah permits), and guidelines issued by the Saudi Ministry of Hajj & Umrah and the Nusuk application.
• Hotel Distances & Views: Distance estimations from the Haram in Makkah and the Prophet's Mosque in Madinah are measured in approximate meters. Room allotments (quad, triple, double) follow hotel policies.
• Code of Conduct: Pilgrims agree to uphold Islamic decorum, respect fellow travelers and group leaders, and comply with Kingdom regulations at all times.

08. User Conduct & Acceptable Messaging Use

When using our website or communicating with our team on WhatsApp, you agree not to:

• Send abusive, defamatory, harassing, sexually explicit, or threatening language to our customer care personnel or fellow travelers.
• Attempt to impersonate another individual, forge passport documents, or supply falsified identification details.
• Use automated scripts or bots to spam our official WhatsApp Business API line.
• Circumvent or attempt to compromise security protocols across our digital platforms.

Breach of user conduct terms may lead to immediate termination of communication and cancellation of travel bookings without refund.

09. Limitation of Liability

To the maximum extent permitted by applicable Indian laws:

• Hifaza Travels shall not be held liable for any indirect, incidental, punitive, or consequential damages arising out of personal injury, baggage loss, theft, airline equipment failure, or customs detentions during your travel.
• Our total aggregate financial liability for any proven claim related to a booking shall not exceed the net service fee retained by Hifaza Travels for that specific reservation.
• Travelers are strongly advised to purchase comprehensive overseas travel, baggage, and medical insurance before undertaking any journey.

10. Force Majeure & Extraordinary Circumstances

Hifaza Travels will not be held in breach of these Terms or liable for travel disruptions, rescheduling, or cancellations resulting from events beyond reasonable control (“Force Majeure”), including but not limited to: acts of God, extreme weather events, earthquakes, floods, epidemics, pandemic containment measures, flight groundings, air traffic control strikes, civil unrest, war, border closures, or emergency government directives. In such scenarios, we will exert reasonable efforts to secure supplier credits or date amendments.

11. Intellectual Property Rights

All logos, trademarks, website layout, itineraries, brand names (“Hifaza Travels”, “Hifaza Tour Packages”), imagery, and software code are the intellectual property of Hifaza Travels or its licensors. Reproduction, distribution, or unauthorized commercial exploitation without written consent is strictly prohibited.

12. Governing Law & Dispute Resolution

These Terms shall be governed by, construed, and enforced exclusively in accordance with the laws of the Republic of India.

Any dispute, claim, or controversy arising out of or in connection with our services or these Terms shall be subject to the exclusive jurisdiction of the competent civil courts situated in Kozhikode (Calicut), Kerala, India.