At Hifaza Travels, we are deeply committed to protecting your privacy, securing your personal data, and maintaining complete transparency regarding how your information is handled, especially across our Meta WhatsApp Business API messaging services and digital booking platforms.
Official messaging channel powered by Meta Platforms, Inc. Used exclusively for opt-in inquiries, bookings, itinerary confirmations, and travel updates.
We never sell, rent, monetize, or broker your personal phone numbers, chat transcripts, or travel documentation to third-party advertisers.
Full control over your data. Easily request total erasure of your contact details, chat logs, and records at any time with prompt processing.
This Privacy Policy is issued by Hifaza Travels (“we”, “us”, or “our”), a premier travel agency operating from Kozhikode (Calicut), Kerala, India (PIN: 673001), accessible online via https://hifazatravels.com.
This policy governs the processing, retention, and handling of personal data collected through:
In accordance with Meta developer guidelines and applicable data protection legislation, we only collect data that is strictly necessary to fulfill your travel inquiries, issue travel documentation, and offer seamless customer support.
Your mobile phone number linked to WhatsApp, public WhatsApp profile display name, and status information provided via your WhatsApp client during interactions.
The contents of messages, voice notes, photos, and files you send to us requesting travel packages (such as Kerala tours, Wayanad excursions, Munnar stays, Umrah packages, flight availability, and hotel inquiries).
When you proceed with a formal booking, we may collect passenger full names, date of birth, passport copies, visa information, government-issued IDs, and emergency contact details necessary for flight ticketing, Saudi Ministry of Hajj & Umrah portal submissions, or hotel registration.
Message delivery status, read receipts, timestamps, message unique identifiers, and server logging data generated automatically by Meta's WhatsApp Cloud API infrastructure.
We utilize the data gathered through the WhatsApp Business API strictly for lawful, legitimate, and declared travel facilitation purposes:
In strict adherence to Meta's WhatsApp Business Messaging Policy, Hifaza Travels ensures that all outbound messages sent via the WhatsApp API comply with opt-in guidelines:
Instant Revocation of Messaging Consent
You hold the absolute right to revoke consent and stop receiving WhatsApp messages from Hifaza Travels at any time. We provide multiple frictionless methods:
Simply reply to any message from our business number with the single word: STOP, UNSUBSCRIBE, or CANCEL.
Our automated system immediately marks your profile as opted out from non-transactional messages.
Email us at hifazatravels@gmail.com with the subject line “WhatsApp Opt-Out Request” including your mobile phone number, or call +91 80892 96162.
Please Note: If you have an active flight booking or pending visa application with us, critical transactional updates (e.g., flight cancellations or gate changes) may still be delivered by our operations agents to guarantee your travel safety, unless you specifically ask us to delete all records.
Meta App Review & Compliance Mandate
In accordance with Meta Platform terms and international data privacy regulations (including India's Digital Personal Data Protection Act and GDPR), users have the absolute right to request the permanent deletion of their data collected through our WhatsApp Business API integration or website.
Send an email to our Privacy Officer at hifazatravels@gmail.com with the subject: Data Deletion Request - WhatsApp API
Alternatively, send a WhatsApp message to +91 80892 96162 containing the text DELETE MY DATA.
To prevent fraudulent deletion requests, include:
Our data protection desk acknowledges receipt within 48 hours. Your contact profile, WhatsApp chat history, and uploaded attachments will be permanently deleted from our active customer databases within 30 calendar days.
Under Indian tax, aviation, and statutory audit laws, certain financial records (tax invoices, GST filings, and issued airline ticket logs) must be retained for the minimum period prescribed by the Government of India before final archival destruction.
Our WhatsApp messaging services are powered by Meta Platforms, Inc. through the official WhatsApp Business Platform / WhatsApp Cloud API.
By conversing with Hifaza Travels over WhatsApp, you recognize that transmission and processing of messages adhere to Meta's security architecture:
We solemnly pledge that Hifaza Travels does NOT sell, rent, monetize, or trade your personal data, phone numbers, or WhatsApp chat logs to third-party data brokers, telemarketers, or commercial ad networks.
To complete travel reservations and issue official documentation, relevant personal details may be shared with authorized third parties solely on a need-to-know basis:
Airlines & Global Distribution Systems (GDS): To issue tickets, manage seat allocations, and fulfill passenger name records (Amadeus, Sabre, Air India, IndiGo, Saudia, Emirates, etc.).
Pilgrimage & Visa Regulatory Authorities: The Ministry of Hajj & Umrah (Kingdom of Saudi Arabia), accredited visa processing agents, and consular authorities for entry clearance.
Hotel & Transport Vendors: Partner resorts, hotels in Kerala and international destinations, and local luxury coach operators for group tours.
Payment Gateways & Banking Partners: Regulated payment processors for processing travel deposits and payments securely (we do not store full card numbers).
We employ robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Under India's Digital Personal Data Protection Act, 2023 (DPDPA), the General Data Protection Regulation (GDPR), and related frameworks, you hold the following rights:
Our digital platforms and WhatsApp Business channels are directed towards adults aged 18 and over. We do not knowingly collect personal information directly from minors. When children travel as part of family tour packages or pilgrimages, necessary booking details (such as passport copies and names) are collected solely from the accompanying parent or legal guardian.
In compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are provided below:
Hifaza Travels
Calicut (Kozhikode), Kerala, India - 673001
+91 73061 09985 / +91 93834 91478
Monday to Saturday (09:00 AM - 06:00 PM IST)
Connect directly with our travel advisory specialists on WhatsApp or visit our contact page.